Regional Taproom Manager - Topa Topa Brewing Company

Who We Are:

Founded in Ventura, California in 2015, we believe that people should drink great beer! And we love that we get to craft great beer amongst a landscape and community that inspires us.  Our team is made up of talented and passionate folks who share our values: quality, craftsmanship, and community spirit. This means we use the freshest ingredients, we work with the most skilled brewers around, and we thrive on uplifting and unifying our community. As we continue to grow, we’re eager to find amazing folks to contribute their talents to our evolving products, culture, and community.

Who You Are:

As a Regional Taproom Manager (RTM) for Topa Topa Brewing, you will oversee the efficient operation of the Ventura (Thompson), Ojai, and Santa Barbara taprooms, ensuring top-notch customer service and smooth daily functions. You will split your time between these locations and you will be required to be on site regularly. You will manage administrative tasks, supervise staff, and coordinate events to enhance the taproom experience. Your role involves handling employee management, maintaining taproom cleanliness, and ensuring effective event execution. Has a keen focus on driving revenue with a cost effective approach. This position reports to the Director of Planning and Operations.


What You’ll Do:

Administrative Duties
Weekly/Biweekly
Submit Ramp expense report monthly
Complete weekly marketing requirements
Send weekly happening emails to staff and the Director of Planning and Operations.
Check-ins with Taproom Shift Supervisors
Audit staffing
Send Weekly Sales Report/Budget Analysis  
Respond to emails and Slack
Oversee Supervisors and Beertenders
Utilize BEOs to determine staffing/set–up/breakdown needs
Track event feedback
Check staff hours and tips
Complete weekly Sales Analysis and labor hours
Prep and complete weekly bank drop and mail for the Director of Finance
Request entertainment payments from finance department

Monthly
Submit taproom staff schedules 3 weeks out
Complete Google Calendar 3 weeks out
Collaborate on monthly financial reporting and budgets for taprooms and review operating expenses with the Finance Director
Keep regular communication with shared-space partners
Meetings
Biweekly
Director
Ops department
Events check-in (as needed)
Engineering/Maintenance
Monthly
With RTMs and Director
HR Check-Ins as needed
Present look back and ideas to Director group
Quarterly
All taproom meetings/taproom
Relay any upcoming information, revisit customer service standards, address any areas of retraining needs, etc.
Employee Management:
Oversee Supervisors
Provide support, guidance, and insight within the leadership team
Ensure job duties are completed to a satisfactory level
Oversee Beertenders- delegate tasks as needed and hold the team accountable for completing tasks appropriately
Always uphold the highest customer service standards, lead by example, and set your team up for success
Continuously monitor employee performance and follow protocol for corrective actions if necessary
Complete 30-day evaluations for all new hires
Complete annual employee reviews w/ Beertenders
Complete annual employee reviews w/ Taproom Shift Supervisors
Conduct second-round interviews with HR when new staff is needed

Event Management:
Book music/entertainment for the taproom
Act as the main point of contact for all partners and vendors
Maintain close communication with the event coordinator- mandatory biweekly meetings
Manage BEOs for all private events
Uses BEOs to pre-determine set up/break down needs and delegates accordingly
Uses BEOs to determine staffing needs
1st point of contact for all events if the staff has questions, needs direction, etc.
Responsible for informing staff of event logistics- via email and calendar
Responsible for assigning event work via 7shifts
Train staff on event service and create ways to troubleshoot
Create community events and 1% FTP coordination
Track Event Feedback
Maintain a recap log with successes, improvement opportunities, expenses, turnout, etc.
Follow up with event customers
Be available to be present for larger events when possible

Taproom Management:
Maintain taproom cleanliness by delegating  tasks to staff
Submit all repairs via the Maintenance Workflow
Make any taproom improvement requests to the Engineering Team and Director of Planning and Operations for review
Lead by example in preventative maintenance
Handle Taproom Emergency Situations:
i.e., troubleshoot when Wi-Fi goes down, if there’s a plumbing issue, fix the rinsers, and troubleshoot the draft system and POS.
Ensure Supervisors are cross-trained in troubleshooting.
Be available in ‘off-hours’ to field any emergencies

Required Knowledge, Skills, and Abilities:

Minimum 5+ years experience in restaurant/bar management
A passion for craft beer is a huge plus!  But candidate must have a comfortability with styles and baseline knowledge of brewing practices
Basic knowledge of draft systems and bar/taproom equipment
After a conditional offer of employment is offered, must be willing to submit to a standard background check

Schedule:

This role is 100% on-site, with time split between three locations
Must be available to work weekdays and weekends.  Hours will vary but this will typically be a 5 day work week w/ some flexibility on days off

Pay/Benefits:

$70,000 - $80,000 (annually) based on experience

Dental and Medical Benefits

Paid Volunteer Time

401 K

Accrued PTO & Paid Holidays

Beer & Merch perks

Monthly Cell Phone Stipend 

Monthly Gas Stipend